The ICT Shak Transformed My Online Business

Anyone struggling with their website, whether they’re just starting out or dealing with ongoing issues, needs to speak with Margaret. The ICT Shak has been a game-changer for me.

Sandra Suchting
Styled Trays

An Interview with Sandra, Founder of Style Trays

Starting an online business can be both exciting and overwhelming. For Sandra, the founder of Style Trays, the journey began with challenges that nearly led her to give up. But with the support of The ICT Shak, she was able to turn things around. Here’s her story.

A Rocky Start

Sandra wanted to start a small online business that she could manage from home while balancing her family life. However, her initial experience with setting up a website was frustrating and disheartening.

“I started my journey confused, like many first-time business owners. I thought I had chosen a reliable, Australian-based provider, but I later discovered they were offshore. Communication was a nightmare—I couldn’t get responses for days or even weeks. It got to the point where I almost gave up, thinking it was all too hard.”

Determined to find a solution, Sandra turned to Google in search of local support. That’s when she discovered The ICT Shak and its founder, Margaret.

Finding The Right Support

“I saw The ICT Shak come up in my search and noticed it was run by a real person—Margaret. I called, and to my surprise, she answered! I explained my struggles, and she reassured me, saying, ‘We see this all the time. Would you like to pop in and see me?’ I immediately felt relieved.”

Sandra met with Margaret and quickly realized she had found the right support system for her business.

A Seamless Transition

Migrating a website can feel overwhelming, especially for someone unfamiliar with web hosting and online platforms. But with The ICT Shak, the process was effortless.

“I thought I was stuck with my previous provider, but Margaret explained how everything actually worked. She handled the entire transition in just a couple of minutes. It was so simple! For the first time in months, I slept peacefully knowing my website was in safe hands.”

Ongoing Support & Peace of Mind

Beyond just fixing her initial issues, The ICT Shak has continued to provide Sandra with consistent, reliable support for her website.

“They have an online support system with tutorials, so sometimes I don’t even need to log a request. But when I do, the response time is incredibly fast. Margaret either calls me within the hour or gets back to me by the end of the business day. More often than not, she just fixes the issue and sends me a notification that it’s done.”

For someone entering the online business world later in life, this level of support has been invaluable.

“As a stay-at-home mum for the past 15 years, the online landscape was completely new to me. Margaret and her team have been so patient, never making me feel like my questions were silly. Their understanding and guidance have given me the confidence to build my business without fear.”

A Recommendation Without Hesitation

When asked if she would recommend The ICT Shak, Sandra didn’t hesitate.

“Absolutely! I already have. Anyone struggling with their website, whether they’re just starting out or dealing with ongoing issues, needs to speak with Margaret. The ICT Shak has been a game-changer for me.”

Sandra’s journey from frustration to success showcases the power of working with a dedicated, local web support team. Thanks to The ICT Shak, she can now focus on growing her business with confidence, knowing she has the right team behind her.

Looking for reliable website support? Contact The ICT Shak today and experience the difference for yourself