If for whatever reason you are not happy with your first revision of your new website design, we will do a new design, no questions asked.
However, no, we do not offer a money-back guarantee on our website design services. As website design services is a services-based product, we do not offer refunds as the work has been completed and delivered as agreed. This is a uniform policy across all of The ICT Shak services from web development services to social media scheduling.
Why We Don't Offer a Money-Back Guarantee
As much as we want our clients to be happy with the results of our work, we also understand that there is always a risk involved when commissioning someone to create something for you. This is why we do not offer a money-back guarantee on our website design services.
We believe that offering a money-back guarantee would be disingenuous because it implies that we are confident in our ability to deliver exactly what the client wants, 100% of the time. In reality, this is impossible. There will always be instances where the client isn't completely satisfied with the results, and that's okay! That's why we offer unlimited revisions on all of our projects.
If you're not happy with your first revision of your new website design, simply let us know and we'll be happy to do another one, no questions asked. We want you to be happy with the end result, and we're confident that we can get there with some back-and-forth until we find something that you love.
At The ICT Shak, your satisfaction is important to us. That's why we offer unlimited revisions on all of our projects until you're completely happy with the end result. We believe that offering a money-back guarantee would be disingenuous because it implies that we are confident in our ability to deliver exactly what the client wants, 100% of the time. In reality, this is impossible. If you're not satisfied with your first revision, simply let us know and we'll be happy to do another one, no questions asked.
