How do I raise a support ticket?

Need support. Raise a support ticket and we will be able to assist you with your request.

By Email

You can raise a support ticket by simply emailing This email address is being protected from spambots. You need JavaScript enabled to view it. using the email address registered with your client portal and a ticket will be automatically raised to your account.
Please note: if you do not use the registered email address the ticket will not be raised.

By Client Portal

Alternatively, you can login into your client portal and raise a ticket by clicking 'Support' on top menu and then 'Tickets' on the menu bar.

Click on the following link to create a new support ticket or access your existing tickets.

[button link="https://billing.theictshak.com.au/submitticket.php?step=2&deptid=2"] Raise a Support Ticket[/button]

Please Note: Our support ticketing system is only available for registered customers. If you would like support and you are not an existing client, then complete our contact form and we will respond according.